| All Wicker And Rattan
Furniture "Kozy Kingdom" |
| We thank all of
our customer for the privilege of providing them with the best
wicker and rattan furniture at the lowest possible price.
Whether it is a wicker mirror, hamper, chair, or a entire wicker
living room, sun room, den etc. it is our pleasure to serve you.
Occasionally, we have customers who take the time to write us
about our wicker products and service. All of us have very
busy lives and we are especially grateful for these letters. It means a lot to us because we do take pride in our
work. At this time I would like to share some of the letters
with you. |
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Dear Frank and Audrey,
Anyone who walks into a store to make a purchase or who goes
on line to make a purchase and still come away feeling they
have not been helped obviously have not shopped at Kozy
Kingdom. Audrey and your customer service skills are
remarkable.
I am in LOVE with my rattan dinette set, my wall unit and my
table bookcase. I was very worried about shopping on line and
you put me at ease. When you were not available, Audrey
stepped right in and put me at ease. I will purchase from
Kozy Kingdom again, and I will recommend Kozy Kingdom to my
family and friends.
AMERICANS are said to be the Big Spenders of the world, yet
GOOD OLD FASHIONED CUSTOMER SERVICE is missing. Frank, you
and Audrey compliment each other, and I compliment both of
you. Keep up the good work - As a customer, who has never
spoken to you face-to-face - I still appreciated the service
you both gave me with a smile...........
Still smiling,
Miss Johnnie M. Fields
Phillipsburg, NJ
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I purchased a wood carved TV stand with
the swivel top w/casters.
I want to advise you that I am particularly pleased with my
purchase. I enjoy the fact that it is so different and that
it fits into my rather "electric" style of decorating.
I will gladly recommend the Kozy Kingdom to my friends and
family.
I will also consider making future purchases for myself.
Sincerely,
Pat Payne
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Frank,
My husband Tom and I would like to thank you and your store for the
great quality wicker pieces we just purchased, and also thank you for
the courtesy and helpfulness of you and your staff.
We purchased the white 4-drawer split dresser with the matching glass
top and large oval wicker mirror for our guest room. We also purchased
the 7-drawer split, wood carved dresser in the antique (brown) wicker,
with glass top and matching mirror for our bedroom. Both pieces are
simply beautiful and they look fabulous in our new vacation house in the
Pocono's!
We were also very impressed with how carefully these pieces were packed
for shipping. We had concerns about the glass tops and mirrors since we
were transporting them by car to PA. There was no need for concern
because all the pieces were packed so carefully and thoroughly, and when
we opened the boxes, the dressers, the glass tops, and the mirrors were
all in perfect condition.
Again, thank you. It was a pleasure doing business with you. The
pieces are even more beautiful than they appear on your website (and
they looked pretty darn good there)!
If we ever need more wicker, we will come and see you. And, if anyone
I know considers buying wicker pieces, I will certainly send them to
you.
Thanks!
Margaret and Tom Crossan
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Dear Frank,
I just wanted to wish you a
Happy New
Year and
congratulate you on the wonderful service and furniture we received from
Kozy
Kingdom.
I have always searched the internet for the best products and prices of
anything I am going to buy. Your professionalism and knowledge of the wicker
furniture I was hunting for was terrific and made me and my wife very
comfortable in making a large purchase from you.
The internet site you have put together is one of the best sites I
have seen regarding any product and again I congratulate you on it. Living
in Florida I had a multiple of wicker stores to chose from but your
furniture and prices blow any of these Florida stores away by at least 30 to
40 %..The quality of the wicker furniture is not matched by any company in
Florida and all my friends and neighbors are shocked that I got all of this
for the price I told them.
Thank You Again and Have a Happy New Year, |
| Dear Sir Madam,
I have been meaning to
write and tell you how pleased we are with our replacement
cushions we ordered from your company. I was a little leery
about ordering over the internet but they fit as if they were
sold with the set, but a better quality and workmanship than the
originals. We were also wonderfully surprised at the quick turn
around as well. Now my sunroom has a great new look at less than
1/3 of buying new and a better quality. Ordering was easy and
I'm certainly going to not only use you again but recommend you
to my friends.
Sincerely
Angela Rowhart |
| Dear Frank I simply wanted to
let you know how happy I am with the wicker shelving units I
bought. I will admit I was skeptical whether they would
make it through the shipment. They arrived quickly and in fine
shape! Your packaging was obviously done with much care.
While we live in a somewhat metropolitan area, there is no
furniture stores carrying wicker shelving units, particularly
"quality" pieces like I received.
Thank you for your great service! Should I decide to add to
my "wicker" room, I know where to go.
Sincerely,
Patty Suchocki |
| I just love the
George Town wicker couch that I ordered from you and it is truly
a pleasure doing business with you. Thank you
Joan Hanowitz |
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Dear Frank,
I
normally don't express comments regarding items I receive
shipped to me, as I believe good delivery is part of the service
included with a purchase. However, the wicker furniture you
shipped me was special.
My
wife said she had never seen packing as thorough as you packed
our furniture, nor have I.
We
also compliment you on selecting the Bistro table as it really
fits in with the wicker furniture.
While there are risks in buying from the internet, I must say
your business is one I would recommend to anyone.
Thanks for honesty and help.
Sincerely,
William Powell
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Frank,
>
> Just a note to let you know that the wicker doll armoire that
I ordered for my
granddaughter on December 21 arrived in time and that she was
thrilled with it.
>
> I wanted to let you know that I appreciate all the extra
effort you put forth
to make a little girl happy and her grandmother still looking
good!
>
> In this day and age I find very few people are willing to go
the extra mile
for an unknown customer - I feel very fortunate that you are not
one of them.
>
> Again, thanks so much for a really good shopping experience.
>
> Happy New Year!
>
> Joan Krucker
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Frank,
Item
received and perfect. Thanks for a great deal!
R/Harold
Moon
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Hi Frank....I am glad that I found you....if anyone wants stuff
that you have on your website...I will recommend you....Judy |
Dear Frank E. Morris,
I just received my order for replacement cushions and pillow
for my wicker!
What a delight to open the box and find the complete order and
great quality in
your product! The order was filled in a very reasonable time and
it is a
pleasure to do business with you! Your company will be highly
recommended to my
friends and family.
Thank you for you accomodating manner, great quality and
prompt service.
Sincerely with appreciation,
Linda Backus
Cape Cod, Massachusetts
Frank,
Been meaning to write you.
The chair arrived in perfect
condition. A thing of utter beauty!
My wife loves it! ( me too, I
must say!)
Thanks for everything and hope you
have a great year!
All the best,
FRANK I JUST
WANTED TO EXPRESS MY THANKS TO YOU. THE CUSHIONS
ARE PERFECT AND THEY LOOK GREAT.THANKS
AGAIN.ANYBODY THAT I KNOW WHO MAY NEED YOURS
SERVICES I WILL HIGHLY RECOMMEND YOU PHIL DECARLO
Dear Frank:
Just wanted you
to know that the wicker trunk is absolutely
beautiful, just as pictured and I love it.
Meant to thank you sooner --
Frank, just
received the cushions you had made for me and
they look and fit wonderfully. Thanks for
your help. I will recommend you to my
friends.
Roger Van Kammen
Hello.
I simply want to let
you and your staff know how pleased I am with my
recent order, pieces from the Surfside bedroom
collection. The construction is sound, the
pieces are not only well-made, but beautiful as
well, and everything was securely packaged. We
have received numerous compliments on our
bedroom furniture. Thank you so much!
Crystal Russell-Kruer
I want to thank you both,
Frank and Audrey, for my beautiful wicker
glider! It is truly stunning on my balcony over
the Pacific! I looked at every website I could
find for wicker gliders, and even with the large
shipping cost ($$ gas, etc ) from the East coast
to the West, yours was still the prettiest and
best! I don’t regret it one bit. The sides have
delicate wicker panels covering the mechanism,
which really appealed to me. It is a lovely
piece and glides perfectly smoothly.
Thanks for picking up the phone at your home
even in your leisure time – you two are great
and I hope to meet you someday when I am back in
the tri-state area. :)
May God bless you and yours in every way.
Sincerely a happy customer,
~Rebecca Gilbert~
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Dear Frank,
You are a model for conducting quality, ethical business
over the internet. I am very careful and was cautious in
making a purchase. However, here in Northern NY (the
Canadian Border) I couldn't find what I wanted in quality
wicker. Our wicker set for our sun room arrived yesterday.
It is everything we hoped for and more. The quality of the
cushions is wonderful. Everything was carefully packaged
and arrived when you said it would. Thank you so much for
wonderful service. We feel fortunate to have found you.
Kathy Cameron
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Frank,
I received the 2 standing shelves that I ordered from you last
week. The quality is exceptional,
and I am very happy with them, the coloris so rich and bright, nice and
white. They are beautiful shelves, and they look great in my
living room, on either side of a dark brown dresser under a
mirror that is on the wall. They make a great contrast to the
darker pieces in the living room; these are the first white
pieces of furniture in the room, and they look great The
packaging of the furniture was done exceptionally well also.
Great job! Everything came in great shape! Thank you for great
products, and I will be sure to order from you again! If you
have any new products, please email me the literature on them.
Thanks! And thanks for being so polite on the phone...your
customer service is A+ as well!
.Mary Ann Nalbone
Dear Frank,
I doubt you'll remember me at
all but I'll try to quickly refresh your memory. My husband
& I ordered wicker furniture from you last summer to be sent
to Tropical Shipping in Miami for consolidated shipment to
Anguilla, BWI. I talked with you numerous times on the
phone - you were in the process of moving your store at the
time - but nevertheless you were very patient & helpful
Anyway, I have been meaning to
e-mail you ever since last fall when we got to Anguilla to
let you know that all of the furniture arrived in very good
condition and we are completely satisfied. The timing of
its arrival was just right, and my husband & I would like to
thank you for doing such a good job with the whole order.
We are very appreciative & most grateful to you.
With best regards,
Betty & George Swan
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Frank,
We received our furniture today and are we ever pleased with
it. It is lovely and the green you chose for the chairs was
perfect. That is exactly the color I was hoping
for. We were so thrilled to receive it so
soon as we are expecting company in the next week or so. Thank
you so much for your help on the telephone also. You helped us
so much with your description of the fabrics over the phone. It
is hard to order sight unseen but you certainly were a great
help and our extra set of eyes. I am glad we chose
the pattern we did. The colors are perfect.
Thanks again and we love the furniture. Jim
and Millie Weaver
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Frank: I got the furniture
today. Unbelievable and in perfect condition. I am so
pleased with the quality and the generous drawers. Once I
finish with this bedroom, I'm starting on my room and I think
I will be ordering the Sea Breeze Collection for that room.
And, I'm looking at the living room sets for my home office.
I will most likely be in touch with you soon. Thank you from
one very pleased customer. Susan Farnsworth
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Hello Mr. Morris,
I just wanted to let you know that I received the replacement
cushions and that I am a very satisfied customer. They fit
perfectly and I was especially pleased that they are made in
the USA. Thank you!
Barbara Campbell
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Hi
The furniture arrived on Friday. It is very nice and we are
very pleased with it--it is extremely comfortable to sit in and
the room it is in is already becoming a favorite hang-out.
Thanks for your help and the extra time you took to verify the
measurements on your website. The pieces were well packed and
the driver was on-time and polite. Thanks again for a great
transaction!
Liz Adrian |
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Frank,
I was very hesitant to purchase furniture over the internet
but being in MI there are no local rattan dealers. My dining
set arrived today. It is perfect. The packaging was excellent
and the cushions are great.
Thank you for a beautiful set and a great experience in
purchasing it.
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Dear Frank,
VERY SPECIAL THANKS TO YOU FOR THE PERFECT REPLACEMENT
CUSHIONS!!!
This is the second time that we have ordered cushions from
you--12
cushions in all!! We are so pleased that you could take the
measurements that two very inexperienced people made and
interpret
them just as we envisioned them and to fit so perfectly.
Two sets of cushions made for indoor rattan couches are plaid
and we
are in awe of the way they all match up --again from our
measurements
and diagrams sent from here in California to you in New York and
then
arriving on our doorstep in great condition.
Thank you, thank you. We send you our compliments and
appreciation.
Sincerely,
Blaine and MaryLee Braniff |
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Hi Frank,
The glass top for the end table came in on Friday and now my
Island Paradise set is complete. The bananarama banana fabric
is beautiful – Audrey was right about it when I spoke with her
on the phone. Thank-you to you and Audrey for being so helpful
and kind, I am already thinking of what I can purchase next!!
Sharon Boisvert
Hi Frank,
Just want to let you know that we received the Grand bedroom
furniture along with the glass tops and the round mirror. We
love it.......really good looking, well made pieces. Your
prices are so low for the quality of the wicker. Thanks again.
Carol Molnar
Bath, PA
Hi Frank,
I received my wicker furniture
this weekend and I absolutely love it! I read some of the
testimonials posted on your web page and I also wanted to show
my appreciation for the beautiful furniture I received. Since
I ordered my furniture online I was somewhat skeptical of what
it was going to look like but I am more then satisfied with
it. It is absolutely gorgeous! The quality is amazing and you
can't beat the price. The service provided by you and your
staff is excellent and I was very happy with the delivery and
clean-up process.
You've created another very happy
and satisfied customer. I will certainly recommend your
business to friends and relatives.
Best,
Karen D'Angelo
I just received my order and felt compelled to let you know how
pleased I am. I was hesitant to order over the internet, just
by seeing a picture and not knowing how sturdy the furniture
would be. I was pleasantly surprised by the quality. I had
wanted a quality set for my granddaughter, that had the look of
an heirloom. This set will definitely last and looks
wonderful. This will be a wonderful surprise for her when she
sees it under the Christmas tree set up with a tea set and
dolls. Thank you so much for the prompt delivery
Hi Frank,
I just wanted to let you know that I
LOVE my new furniture! It came so quickly and it is beautiful
and perfect!
Thanks so much!
Teresa Albin
Atlanta, Georgia
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Hi Frank,
We just want to tell you that we really like the Marienda Rattan
table and chairs that we bought from you and had shipped to
Arizona last month. Everything arrived in good condition and we
are very happy with the furniture!
We will recommend your store to any of our friends in the
future. It was worth driving down from Connecticut that day
just to see your store. (And asking ALL THOSE questions!)
Thanks again!
Brenda & David Newitter |
We received
the new cushions for our couch and loveseat and they are just
perfect! The colors are just as expected and go with
everything in the condo. The fabric is so nice, a perfect fit
for the beach. Thank you so much for the quick delivery - we
were able to get them in place before the Memorial Day
weekend! You did a great job from start to finish, from
providing the swatches to ordering to delivering. We had such
a great experience that we will recommend you to all our
friends!
Sincerely,
Mary Louise
York
Lake Wylie,
SC
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Dear Frank:
I had my furniture delivered yesterday and I have to tell you I
couldn't be more pleased with the delivery service and of course
the furniture I ordered. The Captiva set is beautiful. The
colors are so vibrant and pretty. The pillows with the dragonfly
and fringes on them are so different. It is such an attractive
set. The furniture is of such great quality. The rattan and
wicker goes so well together. I would highly recommend your
company to everyone I know. I bought this set from just seeing
it on your internet site. It is exactly what I saw. I am so
happy with the choice I made. Thank you again for such great
attention to my order and great service.
Dolores Tauriello
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Frank,
I just wanted to drop you a note about the great service that
your company provided to my family. We ordered wicker
furniture for our beautiful new wraparound porch in our new
location. We ordered swings and rockers and a love seat.
We have never ordered furniture online before and were a bit
concerned about ordering something without seeing it. We did
not have to worry because all of the furniture was as
presented on your website.
We live now in Arizona. We also had a concern about having
items shipped across the country from your location.
We wanted to say that our concerns were not necessary. All of
our furniture arrived safely and without incident.
Your people packed all of the items properly to take the cross
country trip. We thank you and your people very much for the
service.
Thanks Again,
Rich and Dee Tuminello
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Frank-
I just wanted to let you know I
received the replacement cushions for my wicker furniture
I ordered from you. I am beyond thrilled. Ordering this
type of product online had me a little hesitant, but I am
sure glad I took the chance. What gorgeous fabric and so
well made. I am 110% satisfied! I will highly recommend
you to everyone I know. I really appreciated the time you
spent with me on the phone to make sure I was getting the
correct size. And what a nice surprise that they were
delivered quicker than expected.
Absolutely wonderful experience dealing
with you and your company. Will be ordering from you in
the future.
Many thanks,
Kelly Gerhart
York, PA
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Hi Frank,
We received our furniture today and we are very very pleased.
It arrived in perfect condition and the quality and
craftsmanship is excellent. The cushions are very comfortable
and well-made and the fabric is beautiful.
Thanks so much.
Tim and Mary Lou Bishop
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I received the new glass top in excellent condition. Thanks so
much for all you did. I love the new furniture, and will be
visiting your website again soon! So will my friends! I
enjoyed doing business with you.
Cindy
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Thanks again!
~Frank Morris~ |
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